FAQ

Shipping

Where do you ship?

We ship to the 50 United States, all US Military locations (APO, FPO, DPO addresses) and international countries worldwide.

How much does shipping cost?

U.S. Orders
All orders (including multiple item orders) shipped within the United States or to U.S. military locations and territories ship for a flat rate of $3.

International Orders
International orders are shipped for a flat rate of $15. Additional duties and fees may be due at customs.

How long will it take for my order to ship?

Please allow 1-2 business days for your order to be packed and shipped. Generally, orders placed before 12pm ET will ship same day. Orders are shipped via United States Postal Service First Class Mail and Priority Mail services. U.S. orders will typically arrive 3–5 business days after the date we ship your order.

International orders are shipped via USPS International First Class service and typically take 7–21 business days to arrive after shipping date. Please note that international orders may be subject to customs clearance procedures, which may cause delays beyond the original delivery estimate.

Can I track my shipment?

You will receive an email with tracking information as soon as your order has been packed for shipment. Tracking will update as soon as the package is scanned by USPS.

Orders

What payment methods do you accept?

We accept all major debit and credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Orders can be placed with Apple Pay and PayPal Express Checkout.

How do I add a discount code to my order?

Add your discount code at checkout and your savings will be applied to your order. One discount code can be used per order. If you have any issues applying a discount code, hit us up at contact@mylesapparel.com and we'll get it sorted out.

Can I change or cancel my order?

Shoot us a note at contact@mylesapparel.com and we will do our best to change or cancel your order before it is shipped. We try to ship all orders as quickly as possible, so if we don't catch it in time we'll get you set up with a free return or exchange to make sure you get what you want.

Returns & Exchanges

What is your return / exchange policy?

We want you to love Myles gear, so we offer free returns and exchanges within 30 days from the date your order was delivered on all U.S. and U.S. Military orders. The items returned must not have been worn, altered, washed, or damaged, and must include all original packaging and tags. Orders placed between October 1 and December 31 are eligible for return through January 31 of the following year.

All sales on orders discounted 20% or more are final and not eligible for returns or exchanges.

International order returns

We are not able to provide pre-paid returns labels for addresses outside of the U.S. As a result, international customers are responsible for return shipping. Please send your item to:

Myles Apparel
c/o Returns Department
6600 Donn Eisele, Dock #22
Columbus, OH 43217
USA

Be sure to include your packing slip. If you no longer have your packing slip, please leave a note with your name, email address and order number. We also appreciate if you send us a note at contact@mylesapparel.com to let our returns team know it's on the way. We recommend that you keep your return tracking information until your refund has been processed by our support team.

What is your policy for returning Compression Shorts?

We want you to be completely satisfied with your order, so if the first pair isn't working out, we'll send you a different size or issue you a refund. Go ahead and hold onto the pair you tried out. After your first pair, we cannot accept returns or exchanges for compression shorts that have been tried on or removed from their packaging.

How do I start a return or exchange?

If you would like to return or exchange your order for any reason, please email us at contact@mylesapparel.com and we'll send you a pre-paid shipping label to send back your items and get you squared away.

How long will it take to process a return or exchange?

Please allow for 7-14 business days to complete the returns process from the time you send back your items. It typically takes 3-5 days for our warehouse team to to receive a return and process a refund or ship your exchanged items. You will receive an email when your return has been received or your new items are on the way. Please note it can take 3-5 business days from refunds to be processed by your credit card.

Products

How do Myles products typically fit

Our clothes are designed with a tailored, athletic fit. Check the size guide at the bottom of each product page for detailed measurements. If you're between sizes, we generally recommend sizing up. Send us a note at contact@mylesapparel.com if you have a sizing question about a specific products. We also offer free returns and exchanges on all U.S. orders if you receive your order and the fit isn't just right.

Do Myles products have a warranty?

We want you to be completely satisfied with your purchase and we make our products to last. If your apparel fails for any reason, send us a note at contact@mylesapparel.com. We will replace or repair any item with defects that are not the result of expected wear and tear.

Contact Info

How can I get in touch with the Myles team?

Our customer service team can be reached by email at contact@mylesapparel.com, Monday-Friday, 9am-6pm PT. We typically respond to all notes and questions within 24 hours.

If you prefer to send us a note the old-fashioned way, our mailing address is:

Myles Apparel
290 Utah Street
San Francisco, CA 94103