Where do you ship?
We ship to the 50 United States, all US Military locations (APO, FPO, DPO addresses) and most countries worldwide. If you have a question about shipping to a specific location, please send an email to email@example.com.
How much does shipping cost?
All orders shipped within the United States or to U.S. military locations and territories ship for a flat rate of $4. You will also have the option at checkout to upgrade to expedited shipping via USPS Priority Mail or FedEx 2 Day.
International orders are shipped with USPS First Class with rates calculated at checkout by weight and destination. Additional duties and fees may be due at customs.
How long will it take for my order to ship?
Please allow 1-2 business days for your order to be packed and shipped. Customers who select $4 flat-rate Standard Shipping can expect their order to arrive 3-7 business days after it is shipped. Orders upgraded to USPS Priority Mail will take 2-3 business days to arrive after they are shipped.
International orders are shipped via USPS International First Class service and typically take 7–21 business days to arrive after shipping date. Please note that international orders may be subject to customs clearance procedures, which may cause delays beyond the original delivery estimate.
Can I track my shipment?
You will receive an email with tracking information as soon as your order has been packed for shipment. Tracking will update as soon as the package is scanned by FedEx or USPS.
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Orders can be placed with Apple Pay and PayPal Express Checkout.
How do I add a discount code to my order?
Add your discount code at checkout and your savings will be applied to your order. One discount code can be used per order. If you have any issues applying a discount code, hit us up at firstname.lastname@example.org and we'll get it sorted out.
Can I change or cancel my order?
Shoot us a note at email@example.com and we will do our best to change or cancel your order before it is shipped. We try to ship all orders as quickly as possible, so if we don't catch it in time we'll get you set up with a free return or exchange to make sure you get what you want.
Returns & Exchanges
What is your return / exchange policy?
We want you to love your Myles gear and we’re happy to offer free, no-hassle returns and exchanges on all U.S. and U.S. Military orders unless the item is marked as Final Sale on our website. Returned items must not have been worn, altered or washed and must be sent back within 30 days of placing your order. Orders placed between October 1 and December 31 are eligible for return through January 31 of the following year.
International order returns
We are not able to provide pre-paid returns labels for addresses outside of the U.S. As a result, international customers are responsible for return shipping. Please send your item to:Myles Apparel 10300 Sanden Drive Suite 100
Dallas, TX 75238
Be sure to include your packing slip. If you no longer have your packing slip, please leave a note with your name, email address and order number. We also appreciate if you send us a note at firstname.lastname@example.org to let our returns team know it's on the way. We recommend that you keep your return tracking information until your refund has been processed by our support team.
How do I start a return or exchange?
If you’d like to return or exchange an item for any reason, please go HERE to print out a pre-paid shipping label.
How long will it take to process a return or exchange?
Please allow 7-10 business days to complete the returns process from the time you send back your items. It typically takes 3-5 days for our warehouse to receive a return and process a refund or ship your exchanged items. You will receive an email when your return has been received or your new items are on the way. Please note it can take 3-5 business days from refunds to be processed by your credit card.
How do Myles products typically fit
Our clothes are designed with a tailored, athletic fit. Check the size guide of each product page for detailed measurements. If you're between sizes, we generally recommend sizing up. Send us a note at email@example.com if you have a sizing question about a specific products. We also offer free returns and exchanges on all U.S. orders if you receive your order and the fit isn't just right.
What is the Myles 5 Year Quality Guarantee?
Every piece of Myles gear is made for the long run, which means it’s built to last. That’s why we promise to replace or give store credit for any item purchased through our website with defects that are not the result of expected wear and tear for 5 years from the time of purchase. It’s the right thing to do for our customers who put their trust in us to deliver durable, quality apparel, and the right thing to do for the planet because poorly made gear turns into waste.
If your Myles gear ever truly lets you down, send us a note at firstname.lastname@example.org. We’ll send you a replacement or deposit your store credit, along with a prepaid shipping label to send the defective product to our partners at The Renewal Workshop who will either responsibly repair, refurbish or upcycle it. The important thing is, they’ll make sure all Myles gear stays out of landfills.
How can I get in touch with the Myles team?
Our customer service team can be reached by email at email@example.com, Monday-Friday, 9am-6pm PT. We typically respond to all notes and questions within 24 hours.
If you prefer to send us a note the old-fashioned way, our mailing address is:Myles Apparel
290 Utah Street
San Francisco, CA 94103
Try Before Buying
How does the Try Before Buying program work?
We’ll validate your credit card through an authorization. Rest assured we will only charge your card if you decide to keep the item(s).
Try the item, and only pay if you decide to keep it through the trial period. We'll only then charge your card.
Was my card charged when I placed the order?
We validate your card through an authorization for the full amount of the order. You'll see a pending charge on your statement, but rest assured that's not a charge.
We'll only charge your card for the items you decide to keep.
When does the trial period begin?
We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period to postmark returns.
How do you know not to charge my card for the items I’m returning?
When you initiate a return, we know which items you plan on returning and know to expect these items at our warehouse.
We provide ample time for your returned items to arrive at our warehouse, where we inspect the items and process your returns.
What if I decided to keep the items but then want to initiate a return?
No problem! Our regular return policy is still in effect.