Shipping

Where do you ship?

We ship to the 50 United States, all US Military locations (APO, FPO, DPO addresses) and most countries worldwide. If you have a question about shipping to a specific location, please send an email to contact@mylesapparel.com.

How much does shipping cost?

U.S. Orders
All orders shipped within the United States or to U.S. military locations and territories ship for a flat rate of $5. You will also have the option at checkout to upgrade to expedited shipping via USPS Priority Mail or FedEx 2 Day. 

International Orders
International orders are shipped with USPS First Class with rates calculated at checkout by weight and destination. Additional duties and fees may be due at customs.

How long will it take for my order to ship?

Most orders will ship within 1-2 business days and we'll send you an update with tracking information when it's on the way.

Any items in your order with a "Ship By" note on our website will be shipped before the date listed, and usually sooner. We will wait until all items in your order are available to ship before sending.

International orders are shipped via USPS International First Class service and typically take 7–21 business days to arrive after shipping date. Please note that international orders may be subject to customs clearance procedures, which may cause delays beyond the original delivery estimate.

Orders from our partners such as Beltology and SeaVees are fulfilled directly by our partners. You will receive separate order confirmation email from both Myles and our partner upon placing your order. If you'd like to return an item received from one of our partners, please process the return directly from our partner's website.

Can I track my shipment?

You will receive an email with tracking information as soon as your order has been packed for shipment. Tracking will update as soon as the package is scanned by FedEx or USPS.

Orders

What payment methods do you accept?

We accept all major debit and credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Orders can be placed with Apple Pay and PayPal Express Checkout.

How do I add a discount code to my order?

Add your discount code at checkout and your savings will be applied to your order. One discount code can be used per order. If you have any issues applying a discount code, hit us up at contact@mylesapparel.com and we'll get it sorted out.

Please note that discount codes are not eligible on Surplus Sale or discounted items.

Can I change or cancel my order?

Shoot us a note at contact@mylesapparel.com and we will do our best to change or cancel your order before it is shipped. We try to ship all orders as quickly as possible, so if we don't catch it in time we'll get you set up with a free return or exchange to make sure you get what you want.

Returns & Exchanges

What is your return / exchange policy?

We want you to love your Myles gear and we’re happy to offer easy returns on all U.S. and U.S. Military orders for 30 days of your order ships.

Returned items must be unworn and unwashed with the original tags attached. Once your return has been received, we will either process your refund to your original payment method, issue your store credit if requested, or initiate your exchange.

Items marked as Final Sale on our website (such as socks, underwear, or Surplus Sale discounted items) are not eligible for returns or exchanges. Orders that include a Gift With Purchase can only be returned with the gift included in the return.

Please note there will be a $5 shipping and handling fee for mail-in refunds. Exchanges, returns for store credit, and all drop-off returns are free.

How do I start a return or exchange?

Returns are easier than ever! We now offer two options for sending back your return or exchange:

1. Drop it off for free at one of the thousands of Return Bar locations nationwide

To drop off your item(s):

- Go to our Returns & Exchanges page here.

- Enter your Order Number and Zip Code, then follow the directions to submit your return or exchange.

- You will receive an email with a QR code for contact-free drop-off with directions to your closest Return Bar location.

- There’s no need to print a label or box your items.

- Your refund or exchange will be processed immediately on the spot!

    2. Print a shipping label and send back your return or exchange via mail:

    To mail your item(s):

    - Go to our Returns & Exchanges page here.

    - Enter your Order Number and Zip Code, then follow the directions to submit your return or exchange.

    - You will receive an email with a pre-paid shipping label and packing slip. Pack your items and the packing slip in the original packaging or a similarly sized box or mailer, and send your return/exchange back within 30 days.

    - You will receive an email when your return is received and your refund has been processed. Please allow 3-7 business days for your refund or exchange to be initiated.

    - Please note there will be a shipping and handling fee of $5 deducted from your refund for mail-in returns. The fee is waived for exchanges or returns for store credit.

    Please note orders for our partner brands such as Beltology and SeaVees are fulfilled by our partners. If you'd like to return an item received from one of our partners, please request a free return through our partners' website.

    How do I set up an exchange?

    For U.S. Orders, You can exchange for the same item in a different size or color by entering your Order Number and Zip Code on our Returns & Exchanges page here and following the directions.

    We cannot automatically process an exchange for a different style at this time. We recommend you submit a free return for store credit, and we will email you a gift card you can use to place an order for the new item you want. If you’d like assistance, please send us an email at contact@mylesapparel.com or a note through the chat window at the bottom right corner of our website. We’d be happy to help you get what you’re looking for.

    International order returns

    We are not able to provide pre-paid returns labels for addresses outside of the U.S. As a result, international customers are responsible for return shipping. Please send your item to:

    Myles Apparel
    10300 Sanden Drive  Suite 100  
    Dallas, TX 75238
    USA

    Be sure to include your packing slip. If you no longer have your packing slip, please leave a note with your name, email address and order number. We also appreciate if you send us a note at contact@mylesapparel.com to let our returns team know it's on the way. We recommend that you keep your return tracking information until your refund has been processed by our support team.

    Products

    How do Myles products typically fit

    Our clothes are designed with a tailored, athletic fit. Check the size guide of each product page for detailed measurements. If you're between sizes, we generally recommend sizing up. Send us a note at contact@mylesapparel.com if you have a sizing question about a specific products. We also offer free returns and exchanges on all U.S. orders if you receive your order and the fit isn't just right.

    Will Myles cover the cost of pants hemming?

    If you prefer to get your pants hemmed by your local tailor, send us the receipt and we’ll be happy to reimburse your order up to $10 per pair you get altered. Please note that hemmed and altered items cannot be returned.

    What is the Myles 5 Year Quality Guarantee?

    Every piece of Myles gear is made for the long run, which means it’s built to last. That’s why we promise to replace or give store credit for any item purchased through our website with defects that are not the result of expected wear and tear for 5 years from the time of purchase. It’s the right thing to do for our customers who put their trust in us to deliver durable, quality apparel, and the right thing to do for the planet because poorly made gear turns into waste.
    If your Myles gear ever truly lets you down, send us a note at contact@mylesapparel.com. We’ll send you a replacement or deposit your store credit, along with a prepaid shipping label to send the defective product to our partners at The Renewal Workshop who will either responsibly repair, refurbish or upcycle it. The important thing is, they’ll make sure all Myles gear stays out of landfills.

    Contact Info

    How can I get in touch with the Myles team?

    Our customer service team can be reached by email at contact@mylesapparel.com, Monday-Friday, 9am-6pm PT. We typically respond to all notes and questions within 24 hours.

    If you prefer to send us a note the old-fashioned way, our mailing address is:

    Myles Apparel
    290 Utah Street
    San Francisco, CA 94103

    Try Before Buying

    How does the Try Before Buying program work?

    We’ll validate your credit card through an authorization. Rest assured we will only charge your card if you decide to keep the item(s).

    Try the item, and only pay if you decide to keep it through the trial period. We'll only then charge your card.

    Was my card charged when I placed the order?

    We validate your card through an authorization for the full amount of the order. You'll see a pending charge on your statement, but rest assured that's not a charge.

    We'll only charge your card for the items you decide to keep.

    When does the trial period begin?

    We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period to postmark returns.

    How do you know not to charge my card for the items I’m returning?

    When you initiate a return, we know which items you plan on returning and know to expect these items at our warehouse.

    We provide ample time for your returned items to arrive at our warehouse, where we inspect the items and process your returns.

    What if I decided to keep the items but then want to initiate a return?

    No problem! Our regular return policy is still in effect.

    Can I use a discount code on a Try Before Buying order? 

    Discount codes are not eligible on Try Before Buying orders. If you would like to use a discount code, remove the item from your bag and re-add it with the "Buy It Now" button on the product page. Then return to your bag, select "Complete Checkout," and add your discount code at checkout.